Returns, Refunds & Right of Withdrawal — SVYT BODY

Last updated: September 2026

We hope you love your SVYT BODY piece. If something is not right, the following policy explains your statutory right of withdrawal, how to return an item, and how refunds are handled.

1. Right of withdrawal — 14 days

If you are a consumer purchasing online within the European Union, you generally have the statutory right to withdraw from your purchase without giving a reason.

You may notify us of your decision to withdraw within 14 days after receiving your order. If an order is delivered in several separate parcels, the withdrawal period begins after you receive the last item from that order.

You can exercise your right of withdrawal by:

• using our online withdrawal function: [INSERT LINK TO ONLINE WITHDRAWAL FUNCTION]
• emailing us at info@svytbody.com
• using the model withdrawal form provided at the end of this policy; or
• sending us any other clear statement that you wish to withdraw from the purchase.

You do not have to give a reason for your withdrawal.

After notifying us, you must send the relevant item(s) back within 14 days.

Returning a parcel without informing us that you wish to withdraw may not by itself be sufficient to exercise the right of withdrawal, so please make sure you also send us a clear withdrawal notice.

2. Trying on items and diminished value

You may inspect and try on your SVYT BODY item as you reasonably would in a physical shop in order to establish its nature, characteristics, fit and functioning.

To help preserve the item's full value, we ask that you try it on carefully before washing or wearing it beyond a normal fitting.

Where reasonably possible, please return the item:

• without washing it;
• without wearing it beyond a normal fitting;
• with its original hangtags and labels;
• free from stains, make-up, deodorant marks, damage or other signs of use; and
• in or with its original protective packaging.

These points do not automatically determine whether you have a statutory right to return the item.

If the item has been handled beyond what is reasonably necessary to inspect and try it on, and this results in a measurable loss in value, you may be responsible for that diminished value.

Examples may include, depending on the circumstances, washing, extended wear, staining, make-up or deodorant marks, stretching, damage, persistent odour resulting from use, or other changes that require cleaning or repair or reduce the item's resale value.

Any diminished value will be assessed individually and on a case-by-case basis.

We do not apply an automatic restocking fee or a fixed cleaning charge. Any reduction must reflect the actual and reasonably justified loss in value. Where relevant, this may include necessary cleaning or repair costs and any remaining objectively justified reduction in resale value.

If we believe diminished value applies, we will explain the reason for our assessment and the amount concerned.

The fact that an item can no longer be sold as brand new does not, by itself, mean that its entire purchase price has been lost.

3. Return shipping

Unless the product is faulty, damaged, incorrect, or we are otherwise legally required to cover the return costs, the direct cost of returning the item is your responsibility.

Returns must be sent to:

SVYT BODY
Lorriestraat 13, 
1019 XP, Amsterdam
The Netherlands
Email: info@svytbody.com

We strongly recommend using a tracked shipping service and keeping your proof of postage and tracking information.

For a normal withdrawal return arranged by you, the return shipment remains at your risk until it reaches us.

Please include your order number with the return where possible so that we can identify it quickly.

You do not need our prior approval to exercise your statutory right of withdrawal. However, please notify us of your withdrawal using one of the methods in section 1 so that we can register it correctly.

4. Refunds

If you withdraw from the entire order, we will refund the payments received from you for the returned products, together with the cost of our least expensive standard delivery option offered for that order.

If you selected a more expensive delivery method, such as express delivery, the additional amount above our standard delivery charge will not be refunded.

If you return only part of an order, the original outbound delivery costs are not normally refunded.

We will make the refund within 14 days after you notify us of your withdrawal.

We may withhold the refund until:

• we have received the returned goods; or
• you provide evidence that you have sent them back,

whichever occurs first.

Any justified reduction for diminished value under section 2 may be deducted from the amount refunded.

Refunds are made using the same payment method used for the original transaction unless you expressly agree to another method. We do not charge you a fee for the refund.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

5. Bundles, sets and promotional discounts

If your order included a bundle, set or promotional discount and you return only part of the order, your refund will be based on the amount actually paid for the returned item(s), including the discount allocation shown or applicable to those items at the time of purchase.

We do not apply an additional return penalty simply because part of a bundle is returned.

Where a promotional offer expressly depends on purchasing or keeping a specified combination of products, any effect of a partial withdrawal on that promotion must have been clearly communicated before purchase and will be applied only to the extent permitted by applicable consumer law.

6. Faulty, damaged or incorrect items

Your rights relating to faulty or non-conforming goods are separate from your 14-day right of withdrawal.

If your item arrives damaged, is incorrect, or does not conform to what you were entitled to expect, please contact us at info@svytbody.com and include your order number and, where possible, photographs showing the issue.

Where statutory conformity rights apply, any required repair or replacement will be provided without charge and within a reasonable time.

Depending on the circumstances, if repair or replacement is impossible, unsuccessful, cannot be provided within a reasonable time, or the defect otherwise gives you the legal right to do so, you may be entitled to a price reduction or to terminate the purchase and receive a refund.

For a valid statutory conformity claim, we will cover the necessary return costs in accordance with applicable law and our return instructions.

Dutch statutory conformity rights are not limited to a fixed two-year period. The relevant period depends on what a consumer may reasonably expect from the type, quality, price and other characteristics of the product.

Nothing in this policy limits your mandatory statutory consumer rights.

7. Exchanges

We do not currently process direct exchanges.

If you would like a different size, colour or print, you may return the original item in accordance with this policy and place a new order.

8. Customers outside the European Union

For customers in Switzerland and Ukraine, SVYT BODY voluntarily offers a 14-day return period unless mandatory local consumer law provides you with greater rights.

Please notify us within 14 days after receiving your order and return the item within a further 14 days.

Return shipping costs are your responsibility unless the item is faulty, damaged, incorrect, or applicable law requires otherwise.

Import duties, local taxes and customs handling charges paid to authorities or carriers are generally not refunded by SVYT BODY. Depending on your country, you may be able to request repayment directly from the relevant customs authority.

Any mandatory rights provided by the law applicable to you remain unaffected.

9. Returns lost or damaged in transit

For ordinary withdrawal returns where you arrange the return shipment yourself, you are responsible for the return parcel until it reaches us.

We therefore strongly recommend retaining your proof of postage and using tracked shipping.

If tracking confirms that the return has been delivered to our return address but we cannot locate it, please contact us with the tracking information and we will investigate.

Different rules may apply where SVYT BODY arranged the return shipment or where the product is being returned under your statutory rights because it is faulty or non-conforming.

10. Model withdrawal form

You may use the following form if you wish, but its use is not mandatory.

To:
SVYT BODY
Lorriestraat 13, 
1019 XP, Amsterdam
The Netherlands
Email: info@svytbody.com

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product(s): ______________________________

Order number: ___________________________

Ordered on: _____________________________

Received on: ____________________________

Customer name: __________________________

Customer address: _______________________

---

Date: __________________________________

Signature: ______________________________
(only if this form is submitted on paper)

11. Contact

If you have questions about a return, refund, withdrawal or a faulty product, please contact:

SVYT BODY
Email: info@svytbody.com