Shipping Policy — SVYT BODY

Last updated: July 2026

This Shipping Policy applies to all orders placed on svytbody.com.

1. Shipping Destinations

We currently ship to:

• Countries within the European Union
• Switzerland
• Ukraine

If your country is not listed at checkout, please contact us at info@svytbody.com.

2. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. During product launches, pre-orders, or high-demand periods, processing times may be extended slightly. We do not dispatch orders on weekends or public holidays.

Orders are dispatched from our facilities in Amsterdam, the Netherlands and Prague, Czech Republic. Our products are manufactured in China.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and depend on the delivery destination and the shipping option selected. The final shipping cost is always displayed before you confirm and pay for your order.

From time to time we may offer complimentary or reduced shipping — for example as part of a campaign, a limited-time promotion, or above a specified order value. Any such offer applies only to the period, regions, products and conditions stated at the time of the offer, is applied automatically at checkout where eligible, and does not otherwise vary the terms set out in this policy.

Please note that reshipping costs may apply where a delivery fails due to incorrect address details or a refused delivery (see Section 7).

European Union. All prices include VAT, which is also applied to shipping charges at the rate applicable in your delivery country. No additional taxes, duties or customs fees will be charged upon delivery.

4. Shipping Methods & Delivery Times

Estimated delivery times, calculated from dispatch:

• European Union: 2–5 business days (via DHL, UPS, DPD or PostNL)
• Switzerland: 3–6 business days (via UPS or PostNL)
• Ukraine: 2–4 business days (via Nova Post)

Delivery times are estimates only and may vary due to local postal services, customs processing, or peak periods. Delivery dates are not guaranteed.

Unless otherwise agreed at the time of purchase, your order will be delivered within 30 days of order confirmation. If we are unable to meet this timeframe, you may cancel your order and receive a full refund.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to begin updating.

6. Customs, Duties & Taxes

European Union. All prices include VAT. No additional taxes, duties or customs fees will be charged upon delivery.

Outside the European Union. Orders to Switzerland and Ukraine are shipped DAP (Delivered At Place). Import duties, taxes and customs handling fees are not included in your order total and are payable by the recipient to the carrier or the customs authority upon delivery. These charges are set by the destination country, and in the event of a return they cannot be refunded by us.

Switzerland. Import charges are collected by the carrier or Swiss customs authorities on delivery and are typically around CHF 30 for orders in this price range.

Ukraine. Orders are shipped via Nova Post. Shipments to private individuals with a declared value of up to EUR 150 are generally exempt from Ukrainian import duty and VAT, and our Ukrainian pricing is set with this threshold in mind. The threshold applies per shipment, so orders containing multiple items may exceed it. Customs regulations may change without notice, and any applicable import duties or taxes remain the responsibility of the recipient.

For full details on how customs charges are treated in the event of a return, please see our Returns & Refunds Policy.

7. Incorrect or Incomplete Addresses

Please ensure that your shipping address is correct and complete at checkout. SVYT BODY is not responsible for:

• Delays or non-delivery caused by incorrect or incomplete address details
• Orders returned to sender due to address errors

If an order is returned to us for these reasons, reshipping costs may apply.

8. Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact us at info@svytbody.com with your order number and we will open an investigation with the carrier.

If your order is not delivered, you are entitled to a replacement or a full refund in accordance with your statutory rights. We are unable to control delays caused by carriers, customs clearance, or other events beyond our control; this does not affect your rights under EU consumer law.

9. Pre-Orders

For pre-order items:

• An estimated dispatch date is stated on the product page and is provided for guidance only
• Shipping timelines may change due to production or logistics

You will receive a shipping confirmation once your pre-order has been dispatched. If the estimated dispatch date is significantly delayed, you may cancel your pre-order and receive a full refund.

10. Contact

If you have any questions regarding shipping, please contact us at info@svytbody.com.