Shipping Policy — SVYT BODY

Last updated: July 2026

This Shipping Policy applies to all orders placed on svytbody.com.

1. Shipping Destinations

We currently ship to:

• Countries within the European Union
• Switzerland
• Ukraine

If your country is not listed at checkout, please contact us at info@svytbody.com.

2. Order Processing Time

Orders are usually dispatched within 24 hours and often within a few hours of payment. During product launches, pre-orders, or high-demand periods, processing times may be extended slightly. We do not dispatch orders on weekends or public holidays.

Orders are dispatched from our facilities in Amsterdam, the Netherlands and Prague, Czech Republic. Our products are manufactured in China.

3. Shipping Costs

Shipping costs are calculated automatically at checkout and depend on the delivery destination and the shipping option selected. The final shipping cost is always displayed before you confirm and pay for your order.

From time to time we may offer complimentary or reduced shipping — for example as part of a campaign, a limited-time promotion, or above a specified order value. Any such offer applies only to the period, regions, products and conditions stated at the time of the offer, is applied automatically at checkout where eligible, and does not otherwise vary the terms set out in this policy.

Please note that reshipping costs may apply where a delivery fails due to incorrect address details or a refused delivery (see Section 7).

4. Shipping Methods & Delivery Times

Estimated delivery times, calculated from dispatch:

• European Union: 2–5 business days (via DHL, UPS, DPD or PostNL)
• Switzerland: 3–6 business days (via UPS or PostNL)
• Ukraine: 2–4 business days (via Nova Post)

Delivery times are estimates only and may vary due to local postal services, customs processing, or peak periods. Delivery dates are not guaranteed.

Unless otherwise agreed at the time of purchase, your order will be delivered within 30 days of order confirmation. If we are unable to meet this timeframe, you may cancel your order and receive a full refund.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to begin updating.

6. Customs, Duties & Taxes

European Union. All prices include VAT. No additional taxes, duties or customs fees will be charged upon delivery.

Outside the European Union. Orders to Switzerland and Ukraine are shipped DAP (Delivered At Place). Import duties, taxes and customs handling fees are not included in your order total and are payable by the recipient to the carrier or the customs authority upon delivery. These charges are set by the destination country, and in the event of a return they cannot be refunded by us.

Switzerland. Import charges are collected by the carrier or Swiss customs authorities on delivery and are typically around CHF 30 for orders in this price range.

Ukraine. Orders are shipped via Nova Post. Shipments to private individuals with a declared value of up to EUR 150 are generally exempt from Ukrainian import duty and VAT, and our Ukrainian pricing is set with this threshold in mind. The threshold applies per shipment, so orders containing multiple items may exceed it. Customs regulations may change without notice, and any applicable import duties or taxes remain the responsibility of the recipient.

For full details on how customs charges are treated in the event of a return, please see our Returns & Refunds Policy.

7. Delivery Details, Failed Deliveries and Re-shipment

Please make sure your delivery details are correct and complete at checkout, including a recipient name that matches the ID that will be used to collect the parcel. Some carriers and pickup points require the name on the parcel to match the recipient's identity document exactly.

If an order cannot be delivered or collected because the details provided were incorrect or incomplete, or if it is returned to us for this reason, we will contact you to arrange re-shipment. The actual cost of the second shipment (€6-€20 depending on destination) will be charged to you before we send it out. 

If you prefer a refund instead of re-shipment, we will refund the price of the goods once the parcel is back with us. Where the parcel was returned because the delivery details provided were incorrect or incomplete, the carrier's actual return fee may be deducted from the refund. Any shipping costs you paid at checkout will be refunded in full.

If you notice a mistake in your details, reply to your order confirmation as soon as possible. We often ship within a few hours of receiving an order, so we can only correct details if the parcel has not yet been handed to the carrier. Once it has shipped, changes are no longer possible.

Where a replacement has already been sent for the same order, any further failed delivery will be resolved by refund rather than a further replacement.

This does not affect your statutory right of withdrawal within 14 days.

If a parcel is refused on delivery, or is not collected within the carrier's holding period and is returned to us, this is treated in the same way as a failed delivery under this section. Where the order was shipped outside the European Union, any import duties or customs charges already incurred are non-refundable.

8. Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact us at info@svytbody.com with your order number and we will open an investigation with the carrier.

If your order is not delivered, you are entitled to a replacement or a full refund in accordance with your statutory rights. We are unable to control delays caused by carriers, customs clearance, or other events beyond our control; this does not affect your rights under EU consumer law.

If tracking shows your order as delivered but you have not received it, please contact us within 7 days of the delivery date. We will open an investigation with the carrier and request proof of delivery. Investigations usually take 5–10 working days. Once the investigation is complete, we will either send a replacement or issue a full refund. We ask for your cooperation during this process, including checking with neighbours, building reception and nearby pickup points.

9. Pre-Orders

For pre-order items:

• An estimated dispatch date is stated on the product page and is provided for guidance only
• Shipping timelines may change due to production or logistics

You will receive a shipping confirmation once your pre-order has been dispatched. If the estimated dispatch date is significantly delayed, you may cancel your pre-order and receive a full refund.

10. Contact

If you have any questions regarding shipping, please contact us at info@svytbody.com.